Survey finds that Few Patients Use IT Tools To Access Health Data

Few patients use health IT tools to connect with their doctors and access their personal health data, according to a new survey from Salesforce, MobiHealthNews reports.

The survey polled about 1,700 U.S. adults.


The survey found that just 21% of respondents said they use the Web to access their health data. Meanwhile, 10% said they use e-mail and 40% view the data in person.

Further, the survey found that only 36% of respondents said they use electronic health records to keep track of their data, compared with 28% who said they use a paper record.

Regarding appointment scheduling, the survey found that:

  • Less than 10% of respondents said they use the Internet, email or text messaging;
  • 25% said they schedule appointments in person; and
  • 76% said they schedule appointments over the phone.

When it comes to appointment and prescription refill reminders:

  • 6% of respondents said they receive text messages from their doctor;
  • 22% said they receive email reminders; and
  • 48% said they receive phone calls.

According to the survey, millennials were more receptive to using health IT to connect with their providers. For example:

  • 71% said they want their doctor to use a mobile application to schedule appointments, share health data and manage preventive care; and
  • 60% reported an interest in using telehealth in place of in-person visits (Comstock, MobiHealthNews, 2/12).
Source: iHealthBeat, Thursday, February 12, 2015

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