User eXperience (UX)

ONC and the Department of Health and Human Services announce the Provider User-Experience Challenge

The Provider User-Experience (UX) Challenge incents the development of applications that use open, standardized APIs to enable innovative ways for providers to interact with patient health data. This challenge will focus on demonstrating how data made accessible to apps through APIs can positively impact providers’ experience with EHRs by making clinical workflows more intuitive, specific to clinical specialty, and actionable.

Jean Piaget & the Usability of Healthcare Software

Jean Piaget was a Swiss psychologist and philosopher known for his epistemological studies with children. His theories of cognitive development helped pioneer the field of developmental psychology and influenced generations of elementary school curriculum.

The usability of healthcare software, or lack thereof, has been a topic of discussion for several years. The problem has become so widespread that the American Medical Association (AMA) has recently issued a framework for improving the ease of use of EHRs that, in part, includes the reduction of 'cognitive load.' Piaget’s theories can be applied to understanding some of the reasons why many EHRs are just too hard to use. They can provide guidance for finding ways to reduce the cognitive workload that so often hinders the user experience of EHR system

Mobile Health Tools Should Be Better Tailored To Meet Patient Needs

Mobile health devices must be designed to meet specific patient needs to improve user engagement, particularly among those with chronic illnesses, according to a study published in the Journal of the American Medical Informatics Association, FierceMobileHealthcare reports (Mottl, FierceMobileHealthcare, 1/24

Targeting EHR Workarounds

Many in the health IT sector and the health professional community view electronic health records as both a blessing and a curse. EHRs have significantly improved documentation and dissemination of patients' clinical information, streamlined certain tasks and improved safety in areas such as medication management. But EHRs also have made some aspects of health care providers' workload more time consuming than in the "paper" days and sometimes compromise patient safety.

EHR Usability Testing Consultants

The Office of the National Coordinator for Health Information Technology (ONC)

has released a set of certification and meaningful use requirements for electronic health records (EHRs). These require that EHR vendors include evidence of user-centered design and user test results in their certification submission. To be able to obtain the 2014 ONC certification EHR vendors must follow a formal User Centered Design (UCD) process and perform summative usability testing on specific areas of the product.

Nine types of usability problems with Electronic Health systems

There is no shortage of complaints about the usability of Electronic Health Record systems (EHRs). More and more evidence is emerging regarding the lack of EHR usability. Speaking at the 2013 Healthcare Information and Management Systems Society (HIMSS) Conference & Exhibition, Michael S. Barr, MD, MBA, FACP, of the National Committee for Quality Assurance (NCQA) warned that:

“Satisfaction and usability ratings for certified electronic health records (EHRs) have decreased since 2010 among clinicians across a range of indicators.”

Gamification of Patient Portals - Increasing Engagement for Meaningful Use

Slot Machine image gamification of Patient Portals

One of the great things about living near a “destination city” such as Washington DC is that friends and relatives often come to visit. This past Fourth of July week was a perfect example, as my sister-in-law and niece came to visit and to celebrate our country’s birthday in it's capital city.

My niece had also recently just turned 21, and was celebrating her birthday too. One thing that they both wanted to do was to go to a casino. Luckily about an hour or so north was Arundel Mills, an outlet shopping destination and (non-smoking) casino.

Senate Committee to discuss Usability of HealthIT

Achieving the Promise of Health Information Technology: What Can Providers and the U.S. Department of Health and Human Services Do To Improve the Electronic Health Record User Experience?

Watch the live stream at http://www.help.senate.gov/hearings/achieving-the-promise-of-health-info...

SENATE HEARING LINEUP:

JAMA study: HITECH Helped Promote EHR Use, but Usability Issues Remain

While the recent push to adopt health IT systems has helped to improve care and reduce costs, issues with usability and interoperability require further federal attention, according to a study published in the Journal of the American Medical Informatics Association, FierceHealthIT rep

Usability and User Experience topics at HIMSS15

HIMSS15 logo

User Experience, usability, and user-centered design principles are on the forefront of conversations around the topic of clinician/patient satisfaction, safety-enhanced design, and value optimization. Here are a few highlights of the programming and events taking place at HIMSS15 related to the topic of health IT UX.

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The Usability People would welcome the opportunity to work with you on improving the Usability of Healthcare IT.

For expert Safety-enhanced Design (aka Usability) evaluation of your EHR: contact The Usability People

The Usability People

Together we may save a life! #SafeHealthIT