ONC's preview of the Usability Change Package

ONC will be hosting a webinar that previews a new ONC-sponsored resource, the Usability Change Package (UCP). The UCP helps health IT end users in hospital settings identify usability challenges, adapt their systems to improve the usability of their systems, and assess the impact of these system changes.

This resource will be made available in the future on the Health IT Playbook. Presenters will provide an overview of the UCP, the process used to develop it, and the gaps and future considerations that were uncovered during development.

EHRA publishes free personas to help developers consider #EHR #usability design from a variety of end-user perspectives

Personas enable clear understanding of the different users of a product and their goals, problems and backgrounds. The goals help to move the focus away from features onto what users are actually trying to accomplish and what users will ultimately use to evaluate the product. The problems highlight pain points and conflicts and offer opportunities for innovation and delighting users. The personas provide a way to summarize and communicate research.

Cigarette smoking and the ROI of Design Thinking (or User Experience)

Doctor Smoking

Analogies have been a major part of how we explain usability, user experience and/or design thinking to audiences and clients (and potential clients). Many of these analogies involve automotive technology ( see e.g. Crash-test dummies and the Usability of EHRs http://www.theusabilitypeople.com/thought_leadership/crash-test-dummies-... ).

World Usability Day - Inclusion through User Experience- November 9, 2017

World Usability Day

Inclusion through User Experience

The world is changing and the climate of well-balanced and open society is not as prevalent as many of us would like. Technology is developing alongside new political changes. This year, 2017 is a pivotal moment in history and we can help shape the course of events by the work we do.

National Health IT Week Event -- October 3, 2017 | 10am - 12pm ET

National Health IT Week Event -- October 3, 2017 | 10am - 12pm ET

U.S. Department of Health and Human Services
Hubert H. Humphrey Building - Great Hall
200 Independence Avenue SW, Washington, DC

Join ONC for two panels of distinguished public and private sector partners highlighting advancements in interoperability and usability. This event will be hosted by Principal Deputy National Coordinator for Health IT Genevieve Morris and Deputy Assistant Secretary for Health Technology Reform John Fleming, MD.

Joint Commission Introduces New Accreditation Standards for Telehealth Services

The Joint Commission has proposed changes to its accreditation standards to account for direct-to-patient telehealth services. The new standards will apply to Joint Commission-accredited hospitals and ambulatory health care organizations offering direct-to-patient telehealth services. Accredited hospitals and organizations, as well as entrepreneurial telemedicine companies that contract with such hospitals, should be mindful of these proposed rule changes and how they will affect their telehealth services and operations.

Safety-enhanced Design evaluations for ONC 2015 Edition Certification

In a public comment on the certification process, Drummond (one of the ONC ATCB's) stated that

"...the usability test effort is not a small undertaking for EHR vendors. In fact, it {is} essentially one of the most difficult criteria to complete."

For expert Usability evaluations of your companies EHR: Contact The Usability People

Usability reports produced by The Usability People adhere to the NISTIR 7742 CCIF format suitable for submission to an ONC-ACB. We can also provide a set of prioritized, detailed, and actionable feedback that you can take directly to your design and development teams for implementation.

MIPS/MACRA Final Rule: A carrot is better than a stick!

With the January 2018 deadline fast approaching and very few EHRs certified for the ONC 2015 Edition Certification, Doctors will get a one year extension so that they can continue to use 2014 edition of EHRs into next year. Instead of getting a 25 percent reduction in their reimbursement payment, those that are using a 2015 edition certified EHR will gain a 10 percent bonus in the meaningful use part of their MIPS payments. Full details are posted in the Federal Register. This post will be updated when we get a chance to read the 1000+ page document.

Usability quote from Health DataPalooza

The first Health Datapalooza of the Trump era was pretty reassuring for people in the health IT community:

Those feelings of relief are mostly down to HHS Secretary Tom Price. The primary takeaway is Price’s commitment to simplify reporting and usability burdens in EHRs.

“The promise of health IT is so great, but we must recognize that a one-size-fits-all, inflexible system for our nation’s patients and physicians simply will not work,” he said, adding that physicians were taking too much time “tapping on screens and keyboards rather than helping patients.”

This is NOT a usability test

UX Fail - Question gives the exact steps needed to complete task

We were recently exploring the new updated Certified HealthIT Product List (CHPL) site (https://chpl.healthit.gov/#/search ) was were shocked that as of today (Jan 11, 2017) there are only 3 Health IT vendors that have products that have been Safety-enhanced Design certified for the ONC 2015 Edition.

We're glad that for most EHRs the usability test performed as part of their certification is posted on the website of the certifying body (eg, Drummond, Infoguard, etc)

FDA proposes ban on electrical stimulation devices intended to treat self-injurious or aggressive behavior

Shock therapy

The U.S. Food and Drug Administration recently announced a proposal to ban electrical stimulation devices (ESDs) used for self-injurious or aggressive behavior because they present an unreasonable and substantial risk to public health that cannot be corrected or eliminated through changes to the labeling.